Q: How do I place an order for wedding stationery?
A: Having decided upon a design you like you can place your order via our SHOP link to our Etsy page or you can send us an email. Please ensure to state the name of your chosen design, the date of your wedding, the items you require and quantities needed. We will respond to you via email within three working days with a summary of your order and our information pack.
Q: Is there a minimum order quantity?
A: For items with personalised wording there is a minimum order of 20.
Q: How do I submit my wording?
A: After you have placed your order we will email you an information pack containing several examples of wording to consider. Please send across your desired wording to email@example.com, either as a word document or within the email.
Q: Can I use my own wording?
A: Of course! We are happy to accommodate those who want something a bit more personal. Please bear in mind, however, there is a limited amount of space on our invitations. An additional insert may need to be added if necessary.
Q: Can I revise my wording after I have submitted it?
A: You are more than welcome to edit your desired wording. Any changes, however, must be emailed to us before the final proofs have been signed off.
Q: Who is accountable for checking my wording?
A: Every PDF sent to you by us must be checked thoroughly for spelling mistakes and incorrect details. It is your responsibility to identify any errors and we cannot be held accountable for any mistakes found after your stationery has been signed off.
Q: Can I alter the appearance of my chosen design?
A: You cannot make any changes to the artwork as all of our suites are hand painted. You are, however, able to personalise the appliance of your wording. The font types and font colours we have available will be included in the information pack that will be sent to you after you have placed your order.
If you have something more specific in mind we are more than happy to discuss a custom order. Email us to arrange a consultation and quote.
Q: Can you print guest names on my products?
A: We are able to print guest names and addresses for an additional fee per item.
Q: Who assembles my order?
A: We will assemble your invitations however your envelopes will be left open for you to add additional items if required. However, if you order from our telegram range these will come sealed with a printed address label. Let us know if you wish to assemble these yourself.
Q: What type of paper will my stationery be printed on?
A: Our square invitations, post cards and additional inserts are all printed on our 340gsm smooth white recycled card. Telegram invitations are printed on 300gsm smooth white card with a velvet finish.
All of our selected papers are FSC-Certified and of premium quality.
Q: How long will it take for my order to arrive?
A: Generally speaking an order (from start to finish) will take us approximately four weeks to complete. The speed at which your stationery is shipped, however, is dependent on how long it takes you to send across your desired wording, approve your designs and make your payments.
Q: Do you accept orders at short notice?
A: If you require stationery within a short time frame please contact us before placing an order. We will let you know as soon as possible if we are in a position to perform a quick turnaround. Please note, during busy periods we may not be able to accommodate all short notice requests, however, we will try our very best to make this possible.
Q: When should I send my ‘save the date’ postcards and invitations?
A: Traditionally, ‘save the date’ postcards are sent to guests six months before your wedding date whilst invitations are sent three months before. If you have guests abroad, however, you may want to consider sending your ‘save the date’ postcards and invitations earlier.
Q: What postage stamps will I need to use when sending my ‘save the date’ postcards and invitations?
A: Both your ‘save the date’ postcards and invitations can be sent to guests within the UK using a standard first or second class stamp. If you choose to have a ribbon as an additional extra, your invitation will require a ‘large’ postage stamp. Please note that for postal destinations outside of the UK, alternative stamps may be required.
Q: Do you offer a bespoke design service?
A: We welcome requests for bespoke designs. Please bear in mind that we can only take on a small number of custom orders at any one time. Therefore, if you would like us to tailor a design to a personal idea or theme you will need to contact us as early as possible. Please also be aware that the price of a bespoke suite will differ to that charged for one of our template suites. For details on our bespoke service send an email to firstname.lastname@example.org
If you have any further questions please do not hesitate to CONTACT US